Payments, Refunds and Disputes Policy

1. Funding

A funding request does not create spendable balance until the payment is confirmed by the relevant processor, bank record, blockchain rules, or NetPartner reconciliation. Send only the requested asset, network, currency, reference, and amount. Network fees, bank charges, exchange differences, intermediary deductions, and transfers to a wrong address or network may reduce or prevent crediting.

Card payments may include the displayed processing charge. Bank and crypto funding may be advertised with a 0% NetPartner funding charge, but third-party or network costs can still apply. We may delay or reject funding for mismatch, fraud, sanctions, reversibility, or compliance review.

2. Order allocation and holds

At checkout, cash balance and eligible credits are allocated to each order and recorded in the ledger. Auction proxy bids can place a hold up to the amount required by the bidding rules. A hold reduces available balance but is not a completed purchase. Released holds return to available balance.

NetPartner's ledger records control unless you provide evidence of a manifest error. Duplicate, failed, reversed, or incorrectly posted entries may be corrected with an auditable adjustment.

3. Publisher release and reserves

Order funds are released to publisher earnings when the recorded fulfilment and acceptance conditions are met. New or higher-risk publishers may have order-specific reserve percentages and release dates. Reserves are not interest-bearing and may be used for a related refund, reversal, chargeback, or protection obligation.

4. Cancellations and refunds

Before work starts, an eligible cancellation may return the funded amount to the original cash balance and restore unexpired credits according to their original restrictions. Once work starts or content is published, refunds depend on the order snapshot, evidence, work completed, publisher opportunity to cure, and this policy.

Approved cash refunds are ordinarily returned to account balance. Where required by law or approved by NetPartner, a refund may be sent to the original payment method. Processor, network, currency-conversion, withdrawal, and work-already-delivered costs may be non-refundable where permitted and disclosed.

5. Marketplace disputes

Open a dispute through the order page as soon as reasonably possible. State the requested remedy and provide the live URL, screenshots, timestamps, correspondence, source files, crawler evidence, or other relevant material. Both parties must preserve evidence and respond by displayed deadlines.

NetPartner may place funds on hold, request a cure, approve or deny a refund, split an amount, issue restricted protection credit, adjust reserves, or close a claim where evidence is insufficient. Decisions consider the order snapshot, publication checks, communications, technical evidence, third-party outages, and user conduct. This process is a contractual marketplace resolution service, not arbitration or a court judgment.

6. Chargebacks and reversals

If you do not recognize a payment, contact us and your provider promptly. For a recognized transaction, use the marketplace dispute process before initiating a chargeback where legally permitted. We may submit order and access evidence to a processor, suspend affected funds, create a negative balance, offset amounts due, or restrict an account while a reversal is investigated.

7. Withdrawals

Publisher withdrawals are subject to the fee and method shown before confirmation, currently designed as a 10% marketplace withdrawal charge unless a different amount is displayed. Requests may be delayed for reserves, open disputes, invalid payment details, security review, processor availability, or legal requirements. A withdrawal is complete when accepted by the destination provider; receiving-provider delays are outside our control.

8. Dormancy, closure and taxes

On account closure, we will address eligible cash balance after open orders, holds, reserves, refunds, negative balances, identity checks, minimums, fees, and legally required retention. Promotional, loyalty, and protection credits are not cash and expire on closure. Each user is responsible for taxes, duties, withholding, reporting, and legally sufficient invoices relating to its transactions.